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At Pure Éclat Boutique, our priority is to ensure every client receives products of the highest quality and care. Each order is carefully prepared to meet the standards of excellence we are known for.

Because of the personal nature of beauty and skincare items, all sales are considered final. We do not accept returns, exchanges, or refunds once an order has been confirmed.

Exceptional Circumstances

On the rare occasion that your order arrives damaged or incorrect, we will be happy to review your case with care. To initiate this review, we kindly ask that you:

• Provide Photos: Submit clear photos of the outer package and the product within 24 hours of delivery.

• Timely Submission: Requests received after this period, or without the required photos, will unfortunately not be eligible for review.

• Boutique Review: Each case will be thoughtfully considered by our team, and any approved refunds will be processed with the original payment method.

Delivery Assurance

While we work exclusively with trusted carriers, Pure Éclat Boutique cannot assume responsibility for:

• Deliveries impacted by incomplete or incorrect addresses provided at checkout.

• Packages marked “delivered” by the carrier but lost, stolen, or misplaced due to chosen delivery instructions (such as “leave at door” or “with concierge”).

A Note of Appreciation

Your trust in Pure Éclat Boutique means everything to us. We encourage you to review your order details carefully before purchase, and our Customer Care team is always available to assist with any questions prior to checkout.

For personalized support, please contact us at pureeclatboutique@gmail.com